FLO OPS, LLC

PRIVACY POLICY

 

We at FLO-OPS, LLC, take privacy and our obligation to protect your information very seriously.
Our aim is to improve as much as possible the learning experience for students, teachers, and professors of all ages and backgrounds. Any personal information we collect is used toward that specific aim and no other. We do not monetize your data, we do not and will not sell or rent your data to third parties unless this is required in the context of changes to our business structure such as a merger or acquisition.

What information does FLO collect?

 

We provide our services and products to you through agreement with your school or institution, and allow them to process and control your data, sharing it with us for the sole purpose of fulfilling our application’s various functions. Therefore, the main responsibility for data protection lies with your school or institution. We are always careful to follow the guidelines given to us by each partner school or institution, we therefore encourage you to read through your school or institution’s privacy policy in addition to our policy here.
When you use our software application, the information we collect directly or indirectly from you includes:

 

Your Profile Information, including your first and last name, email address, a photo of yourself (optional) and your date of birth.

 

Your Credentials, through integration with the information database and the eLearning platform(s) already in use your school or institution, our software application collects the credentials used therein to identify you, including (where allowed) your username, passwords, password hints, security questions, and other information used for authenticating your account.

 

Your Uploaded Content and Activity, including any data, documents, audio or video files, photos, related metadata, and any other information uploaded or input by you into the software application for assignments, note taking, quizzes, course work,
chat messaging, comments, feedback, and any other activity while using the software application.

 

Your Support Queries, including any information provided when you or your school or institution contacts us for support. We use this information to assist with solving any issues in our software application. When you contact us directly, your phone conversations or chat sessions with our support team may be monitored and recorded for quality improvement and training purposes.

 

Your Location and Device Usage Data, in certain instances, with your permission, we will collect information about your device including any unique device identifier, Internet Protocol address, browser type and configuration, and your location while using the software application. We also collect device usage data when you use the software application including date and time of your use, language preferences, and cookie data.

How does FLO use this information?

 

Any information we collect from you whether directly or indirectly, is used to improve as much as possible the learning experience for students, teachers, and professors of all ages and backgrounds, nothing more. Specifically, what we do with your information and data will fall into one or more of the following categories:

 

Analytics: improving and maintaining our software application’s functionality requires us to monitor the performance and transmission of information and data as it passes through the application. We use this information to evaluate and enhance our software application and for research and development purposes specific to our
learning management system as a whole.

 

Under Instruction from Your School or Institution, we use the information we collect from you in accordance with the agreement FLO entered into with your school or institution and in accordance with the privacy policy therein adopted. So long as neither this policy nor the school or institution’s policy is violated, we will use the information you provide to follow any specific instructions or requests from your school or institution.

Who does FLO share this information with?

 

We do not monetize your data. We do not and will not sell or rent your data to third parties for any circumstance other than that which is specifically required in the context of changes to our business structure such as a merger or acquisition. The only third parties we share your information with are:

 

Your School or Institution: we may share the information we collect with the school, university, company, or other institution in which you are enrolled in a class or course of study using FLO as a learning management tool; and


Your School or Institution’s Providers: we may share your information with any Learning Management Software providers or other providers already in use at your school or institution (e.g. BlackBoard, Moodle, Canvas, etc.) for the purpose of integrating our software application for immediate use in your given course of study.

Security

We employ a variety of physical, administrative, and technological safeguards designed to protect personal information against loss, misuse, and unauthorized access or disclosure. We have dedicated information security programs and work hard to continuously enhance our technical and operational security measures. Our measures consider the sensitivity of the information we collect, use, and store, and the current state of technology. Our security measures include data encryption, firewalls, data use, and access limitations for our personnel and vendors and physical access controls to our facilities. Protecting your information is our priority.

Your Rights

United States – FERPA and state education privacy laws
We provide educational products and services to schools and other educational institutions.
Through the provision of these products and services, we collect personally identifiable
information from or about students (“Student Data”), which may include educational records governed by the Family Educational Rights and Privacy Act (FERPA). We consider such Student Data to be strictly confidential and in general do not use such data for any purpose other than improving and providing our products and services to the educational institution or on the educational institution’s behalf. Our collection, use, and sharing of Student Data is governed by our contracts with the educational institutions, the provisions of FERPA, the Children’s Online Privacy Protection Act (“COPPA”), and other applicable laws that relate to the collection and use of personal information of students, but not by the provisions contained in this Privacy Statement. If you have any questions about reviewing, modifying, or deleting personal information of a student, please contact your educational institution directly.
In compliance with the law, we do not knowingly collect any information from children under the age of 13 until and unless the relevant school, parent or institution has provided the necessary consent and authorization for the person under age 13 to use our software application and for us to collect and use the information from said person. Where a client school or institution instructs us to collect personal information from children under the age of 13, we collect, use, process and retain such information solely to provide the educational services on behalf of the client and for the purposes set forth in our agreement with the client.
We collect only as much information as is necessary to provide the service and the client may access, delete or withdraw consent for continued processing of the child's information at any time.

Contact Us

If you are and end user of our software application we provide on behalf of your school or institution, please contact your school or institution first as your institutions privacy statement and data privacy practices will determine how FLO uses personal information on your school or institutions behalf. If you have a technical or support issue, please contact the helpdesk of your school or institution. If you have any questions or concerns about our Privacy Statement or our own data privacy practices, contact us at the following address.
FLO OPS, LLC
301 Yamato Road, Suite #1240
Attention: Privacy
Boca Raton, FL 33431

Contact us:

Phone: (561) 544-7218‬
Email: info@flo-ops.com
Address: 301 Yamato Rd, Suite 1240
Boca Raton, FL 33431