FLO OPS, LLC. PRIVACY POLICY

FLO OPS, LLC. 

PRIVACY POLICY

We at FLO-OPS, LLC, take privacy and our obligation to protect your information very seriously. Our aim is to improve as much as possible the learning experience for students, teachers, and professors of all ages and backgrounds. Any personal information we collect is used toward that specific aim and no other. We do not monetize your data, we do not and will not sell or rent your data to third parties unless this is required in the context of changes to our business structure such as a merger or acquisition. What information does Flo-Ops collect?

We provide our services and products to you through agreement with your school or institution, and allow them to process and control your data, sharing it with us for the sole purpose of fulfilling our application’s various functions. Therefore, the main responsibility for data protection lies with your school or institution. We are always careful to follow the guidelines given to us by each partner school or institution, we therefore encourage you to read through your school or institution’s privacy policy in addition to our policy here. When you use our software application, the information we collect directly or indirectly from you includes:

Your Profile Information: 

including your first and last name, email address, a photo of yourself (optional) and your date of birth.

 

Your Credentials: 

through integration with the information database and the eLearning platform(s) already in use your school or institution, our software application collects the credentials used therein to identify you, including (where allowed) your username, passwords, password hints, security questions, and other information used for authenticating your account. 

 

Your Uploaded Content and Activity: 

including any data, documents, audio or video files, photos, related metadata, and any other information uploaded or input by you into the software application for assignments, note taking, quizzes, course work, chat messaging, comments, feedback, and any other activity while using the software application. 

 

Your Support Queries: 

including any information provided when you or your school or institution contacts us for support. We use this information to assist with solving any issues in our software application. When you contact us directly, your phone conversations or chat sessions with our support team may be monitored and recorded for quality improvement and training purposes. 

 

Your Location and Device Usage Data: 

In certain instances, with your permission, we will collect information about your device including any unique device identifier, Internet Protocol address, browser type and configuration, and your location while using the software application. We also collect device usage data when you use the software application including date and time of your use, language preferences, and cookie data. 

 

How does Flo-Ops use this information? 

Any information we collect from you whether directly or indirectly, is used to improve as much as possible the learning experience for students, teachers, and professors of all ages and backgrounds, nothing more. Specifically, what we do with your information and data will fall into one or more of the following categories: 

Analytics: 

improving and maintaining our software application’s functionality requires us to monitor the performance and transmission of information and data as it passes through the application. We use this information to evaluate and enhance our software application and for research and development purposes specific to our learning management system as a whole. 

Under Instruction from Your School or Institution:

we use the information we collect from you in accordance with the agreement FLO entered into with your school or institution and in accordance with the privacy policy therein adopted. So long as neither this policy nor the school or institution’s policy is violated, we will use the information you provide to follow any specific instructions or requests from your school or institution.

Who does FLO share this information with? 

We do not monetize your data. We do not and will not sell or rent your data to third parties for any circumstance other than that which is specifically required in the context of changes to our business structure such as a merger or acquisition. The only third parties we share your information with are: 

Your School or Institution: 

we may share the information we collect with the school, university, company, or other institution in which you are enrolled in a class or course of study using FLO as a learning management tool; also 

Your School or Institution’s Providers: 

we may share your information with any Learning Management Software providers or other providers already in use at your school or institution (e.g. BlackBoard, Moodle, Canvas, etc.) for the purpose of integrating our software application for immediate use in your given course of study. 

Security 

We employ a variety of physical, administrative, and technological safeguards designed to protect personal information against loss, misuse, and unauthorized access or disclosure. We have dedicated information security programs and work hard to continuously enhance our technical and operational security measures. Our measures consider the sensitivity of the information we collect, use, and store, and the current state of technology. Our security measures include data encryption, firewalls, data use, and access limitations for our personnel and vendors and physical access controls to our facilities. Protecting your information is our priority. 

 

Your Rights 

United States – FERPA and state education privacy laws 

We provide educational products and services to schools and other educational institutions. Through the provision of these products and services, we collect personally identifiable information from or about students (“Student Data”), which may include educational records governed by the Family Educational Rights and Privacy Act (FERPA). We consider such Student Data to be strictly confidential and in general do not use such data for any purpose other than improving and providing our products and services to the educational institution or on the educational institution’s behalf. Our collection, use, and sharing of Student Data is governed by our contracts with the educational institutions, the provisions of FERPA, the Children’s Online Privacy Protection Act (“COPPA”), and other applicable laws that relate to the collection and use of personal information of students, but not by the provisions contained in this Privacy Statement. If you have any questions about reviewing, modifying, or deleting personal information of a student, please contact your educational institution directly. In compliance with the law, we do not knowingly collect any information from children under the age of 13 until and unless the relevant school, parent or institution has provided the necessary consent and authorization for the person under age 13 to use our software application and for us to collect and use the information from said person. Where a client school or institution instructs us to collect personal information from children under the age of 13, we collect, use, process and retain such information solely to provide the educational services on behalf of the client and for the purposes set forth in our agreement with the client. We collect only as much information as is necessary to provide the service and the client may access, delete or withdraw consent for continued processing of the child’s information at any time. 

 

Contact Us 

If you are and end user of our software application we provide on behalf of your school or institution, please contact your school or institution first as your institution’s privacy statement and data privacy practices will determine how FLO uses personal information on your school or institution’s behalf. If you have a technical or support issue, please contact the helpdesk of your school or institution. If you have any questions or concerns about our Privacy Statement or our own data privacy practices, contact us at the following address. 

FLO OPS, LLC 621 NW 53rd Street Suite 125 Boca Raton, FL 33487 

Attention: Privacy Boca Raton, FL 33431

 

Flo-Ops Accessibility Statement

Flo-ops is committed to ensuring its products are inclusive and meet the diverse accessibility needs of our users. Flo-Ops strives for WCAG 2.1 Level A/AA and Section 508 conformance. Regular testing (internal) is conducted to identify conformance issues, with processes in place for timely remediation of accessibility issues that are identified.

The statements below are accurate as of the date indicated.

Flo-ops has been internally evaluated to meet requirements according to WCAG 2.1 standards. Testing is regularly conducted using automated tools, assistive technology, and coding best practices.  Accessibility evaluation occurs regularly with internal audits conducted with each release. Mechanisms are in place for logging and fixing accessibility defects.

Flo-Ops Voluntary Product Accessibility Template (VPAT)

Accessibility Statement: Flo-Ops is committed to ensuring its product is inclusive and meets accessibility standards under Section 508 of the Rehabilitation Act and WCAG 2.1 AA. This VPAT is accurate as of Nov 1, 2023.

Voluntary Product Accessibility Template (VPAT) for Flo-Ops

Product Name: Flo-Ops
Date of Evaluation: Nov 2023
Contact Information: accessibility@flo-ops.com

Introduction:
This Voluntary Product Accessibility Template (VPAT) evaluates the accessibility of Flo-Ops Control Activity in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 at the A and AA levels.

Accessibility Compliance:
Flo-Ops Control Activity conforms to the accessibility standards outlined in WCAG 2.1 at the A and AA levels.

Perceivable (WCAG 2.1 A and AA):
  • Text Alternatives: Flo-Ops Control Activity provides descriptive text alternatives for non-text content to ensure accessibility for users relying on screen readers.

  • Audio and Video: Where audio or video content is used, text transcripts or captions are provided to ensure accessibility for users with hearing impairments.

  • Text Resize: Users can adjust text size without losing content or functionality, making it accessible for users with visual impairments.

Operable (WCAG 2.1 A and AA):
  • Keyboard Accessibility: All functionality within Flo-Ops Control Activity can be operated via keyboard alone, ensuring accessibility for users who cannot use a mouse.

  • Navigable Structure: The interface is designed with a clear and navigable structure, allowing users to easily move through content and interact with elements.

Understandable (WCAG 2.1 A and AA):
  • Predictable Layout: Flo-Ops Control Activity utilizes a consistent and predictable layout, reducing confusion and enhancing usability for all users.

  • Clear Error Messages: Error messages within the application are clear and descriptive, helping users understand and resolve issues efficiently.

Robust (WCAG 2.1 A and AA):
  • Compatibility with Assistive Technologies: Flo-Ops Control Activity is designed to work effectively with a wide range of assistive technologies, ensuring accessibility for users with disabilities.

  • Future Compatibility: The product’s coding practices and markup are robust and adaptable, ensuring compatibility with current and future user agents.

Security Controls and Practices:
Flo-Ops Control Activity implements robust security controls and practices to safeguard user data and ensure the confidentiality, integrity, and availability of information. Security measures include:

  • Data Protection Measures: Encryption protocols and secure data storage mechanisms are implemented to protect sensitive user data.

  • Access Controls: Role-based access controls are enforced to restrict access to authorized users only, preventing unauthorized access to sensitive information.

  • Risk Management Processes: Regular risk assessments and vulnerability scans are conducted to identify and mitigate potential security risks.

  • Security Policies and Procedures: Comprehensive security policies and procedures are established and enforced to govern access, usage, and handling of sensitive information.
 
Flo-Ops Control Activity aims to demonstrate strong conformance to accessibility standards outlined in WCAG 2.1 at the A and AA levels. 

 

Section 508 Standards Conformance

  1. Chapter 1: General

    • 1.1 Scope: Supports
  2. Chapter 2: Functional Performance Criteria (FPC)

    • 2.1 Without Vision: Supports
    • 2.2 With Limited Vision: Supports
    • 2.3 Without Perception of Color: Supports
    • 2.4 Without Hearing: Supports
    • 2.5 With Limited Hearing: Supports
    • 2.6 Without Speech: Not Applicable
    • 2.7 With Limited Manipulation: Supports
    • 2.8 With Limited Reach and Strength: Supports
    • 2.9 With Limited Language, Cognitive, and Learning Abilities: Supports
  3. Chapter 4: Hardware

    Note: Not Applicable as Flo-Ops is not a hardware product.

  4. Chapter 5: Software

    Note: Not Applicable as Flo-Ops is a web application and does not directly access platform accessibility services. Notable criteria are briefly discussed below regarding authoring tools.

    • 504 Authoring Tools
      • 504.2 Content Creation or Editing: Supports
      • 504.2.1 Preservation of Information Provided for Accessibility in Format Conversion: Not Applicable
      • 504.2.2 PDF Export: Not Applicable
    • 504.3 Prompts: Partially Supports
    • 504.4 Templates: Not Applicable
  5. Chapter 6: Support Documentation and Services

    • 602: Support Documentation
      • 602.2 Accessibility and Compatibility Features: Supports
      • 602.3 Electronic Support Documentation: Partially Supports
      • 602.4 Alternate Formats for Non-Electronic Support Documentation: Not Applicable
    • 603: Support Services
      • 603.2 Information on Accessibility and Compatibility Features: Supports
      • 603.3 Accommodation of Communication Needs: Partially Supports